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Engage your customers with an Online 24/7 Web Self-Service Center with your store's look and feel. Offer categorized FAQs. Link to FAQs in store navigation, or from any screen. Hide FAQs in the off-season. |
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Customers can create a new Case from your Customer Service page, or from any screen. Pre-populate Cases with Topic-specific questions. Full Case history is viewable in the My Account section beside a customer's orders and wishlist. |
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All new Cases come into a central queue. No more inquiries getting lost in email. When a Case is responded to, AbleCRM triggers an email containing a hyperlink which brings the customer back to your website. Reduce inbound phone and email traffic by keeping communications online. |
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Update staff with one central Bulletin Board for announcements, news, achievements and pep talks. Ideal for linking remote staff and external stakeholders. Fully web-based and accessed by everyone from home or office. |
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Central Staff FAQs for looking up policies, procedures, whatever is important. Standardizes information given to customers. Update FAQs for staff and FAQs for customers in real-time. Includes AbleCRM FAQs online user guide. |
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Customize your own wording for emails sent to customers. Activate emails when you're ready to launch customer service on your website. |
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Perform the same function to numerous Cases with the En Masse tool. Take a shortcut to Prior Cases. Easy navigation: Tools tab for information and CRM tab for customer communication. |
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